Free Help Desk Balanced Scorecard Metrics for Excel - Measure the performance of helpdesk so as to manage customer relationships.


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You are here: Home / Business & Docs / Project Management / Help Desk Balanced Scorecard Metrics for Excel

Help Desk Balanced Scorecard Metrics for Excel Version 2.0

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Measure the performance of helpdesk so as to manage customer relationships.

Author (Support): AKS-Labs
Price: $60.00 File Size: 4.4 KB Requirements: 32M RAM Language: English
Date Updated: 2008-6-30 8:49 PM Platform: Windows 98 or higher

Long Descriptions of Help Desk Balanced Scorecard Metrics for Excel

With Help Desk Balanced Scorecard you will be able to take a control over Customer Satisfaction, Response Time, The call abandon rate, Reliability of Predefined Solutions, Resolution Excellence and helpdesk key performance indicators.

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