Free Queuing Model Excel - Calculate the optimum number of staff to minimize costs for your business.


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Queuing Model Excel Version 2.0

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Calculate the optimum number of staff to minimize costs for your business.

Author (Support): Bizpep/softSWOT
Price: $27.00 File Size: 193 KB Requirements: 32M RAM Language: English
Date Updated: 2008-6-30 8:47 PM Platform: Windows 98/2000 or later

Long Descriptions of Queuing Model Excel

Calculate the optimum number of customer service points (staff) to minimize costs for your business.

The Queuing Model will calculate the optimum number of customer service points (staff) to minimize costs for your business. The Total Cost Chart plots total cost verses number of service points to display the impact of changes in service point numbers.

Queuing analysis can be applied in any business providing a customer service function. The model will calculate the optimum number of service points and allow you to test alternatives by manually inputting service point numbers. Additional results include the average number of customers waiting in the queue, their average waiting time and service point (staff) utilization.

The Queuing model considers:
- The average arrival rate of customers;
- The average customer service rate;
- The cost to the business of customer waiting time (customer dissatisfaction); and
- The cost to operate customer service points.
- Queuing models are used extensively in.

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